April 2018

The Paradox of Trust

Trust is every organization’s most valuable asset. It is what great teams are made of. It is what great customer relationships are made of. But what is it and how can we create more of it? Trust, according to Steven Covey, has two major components: competency and character (seen as Read more

By Matt, ago

What’s Your SMIQ?

Wow, I feel energized but exhausted…, proud but humbled…, and honestly a little light headed. This week I had the immense pleasure of helping a leadership team discover and articulate clearly and powerfully the guiding principles of their organization. I had a front row seat to observe a team of Read more

By Matt, ago