He was middle aged, but slim and smartly dressed, maybe late forties. He was in a grey suit, expensive, with a neutral tie. He had on stylish brown wing-tip shoes and incongruously colorful socks. We were in a suburban bank. It was closed early for the day. There were folding tables Read more
Disruptive innovation is a hot button concept today in business. Are you prepared for disruptive competition? Can you survive market disruption? Which industry will fall victim to disruptive innovation next? Innovation and disruption are not necessarily bad things; they usually result in better conditions for consumers and customers, and new Read more
Last week I had the pleasure to spend some time with an extremely successful investment banker from one of the most prestigious firms in the country. He asked me about what I was doing now and told him a little about my work in helping organizations become more healthy. His Read more
Leaders are readers. Why? Because one of the most important aspects of leading is vision: being able to see and paint a clear picture of what the future looks like in order to inspire those you lead. Reading constantly exposes us to new ideas and perspectives and keeps us part Read more
If you are in sales or you lead a team, if you are in a relationship with a significant other or you have kids, if you serve customers or communicate with others in any way — basically, if you live on this planet (and you are not the caveman in Read more
Trust is every organization’s most valuable asset. It is what great teams are made of. It is what great customer relationships are made of. But what is it and how can we create more of it? Trust, according to Steven Covey, has two major components: competency and character (seen as Read more
Wow, I feel energized but exhausted…, proud but humbled…, and honestly a little light headed. This week I had the immense pleasure of helping a leadership team discover and articulate clearly and powerfully the guiding principles of their organization. I had a front row seat to observe a team of Read more